Harrisburg Website Redesign
Researching usability issues with current city website through a heuristic evaluation and remote moderated usability testing
Our team chose a city website to research redesign possibilities. We chose the Harrisburg, PA website due to noticeable usability issues upon our first exploration. Our research noted those issues using industry standards and gathered insight from user test participants on their experience navigating the site. We wrapped up with a list of recommendations for a future redesign.
Google Forms, UserZoom Go, Validately, Qualtrics, Excel